Culture & People Management

Probably the most important asset to any investment company is the people who run the business. Here you can access content focussed on individual professional developments, new ideas on team and talent management, and latest ideas in efficiency, motivation, remuneration, and improvements in culture across the fund operations industry.

In a post-COVID-19 world, asset managers must refocus on client experience

The coronavirus lockdown has forced asset managers to rethink the ways in which they engage with clients writes Michelle Calcutt, head of client ex...

Why the role of chief operating officer is becoming more strategic

Steven Seow, Director, Singapore Consulting examines how the role of COO differs for institutional and retail fund operators, and why it is becomin...

How to get operations teams excited about automation

Terry Yodaiken, Head of Distribution Business Support & Governance- EMEA, at First State Investments explains how his firm has embraced automation and the ways in wh...

"A leap into the unknown": how fund operators can plan for a post-pandemic world

Gerard Brown, Head of Investment Execution at Hesta, explains the biggest challenges Covid-19 poses for fund operators and the future lessons we ca...

Case study: how business continuity planning helped CDAM prepare for pandemic

George Chamberlain, chief operating officer at CDAM, explains how the company has responded to coronavirus and what challenges the pandemic may bri...

Case study: How Dragon Capital has adapted to cope with coronavirus

Ailsa Cuthbert, Associate Director, Marketing & Investor Relations at Dragon Capital explains how the company has adapted its people, processes and...

Operational resilience lessons from the coronavirus crisis

Fund Operator speaks to Mark Gillan, Head of Operations at AJ Bell about the steps his firm has taken toward operational resilience, the lessons th...

Why technology and automation means operations teams need new skills

Luke Venables, Chief Operating Officer at Venn Partners explains why modern ops teams need to be technologically savvy and why identifying the righ...

Why operations should lead the charge on organisational change and innovation

Lounarda David, COO at IFM Investors, explains why companies that rely on IT to drive innovation are setting themselves up for failure and why ops ...
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